Installing a ducted air-conditioning system into a congested tight roof space is not a particularly easy task. Most experienced builders are quite aware that the roof framing including trusses, battens and their connections are not to be damaged or compromised in anyway.
Air-conditioning installing contractors are however not usually licensed builders with a carpentry trade behind them. This can result in a lack of respect for the integrity of the roof framing and damage if modifications are attempted "on the fly" by the air-con installers.
If your roof framing appears to be modified, has parts cut away or has large holes drilled through members to "allow for an installation" it would be best to complete a structural inspection and determine how this condition may be restored.
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